What If I Need To Cancel My Live Poultry OrderUpdated 4 months ago

If you need to cancel your order, we cannot accept cancellations of orders 48 business hours prior to your ship date as stated in our policy. Any orders placed and then cancelled 48 hours or more of the ship date will have $20.00 deducted from the total purchase and shipping price. The difference will be refunded back to the original method of payment whenever possible. 

The reason behind the fee: Orders paid for/booked are taken off the market for sale and are marked sold. We could have a lost opportunity for a buyer if canceled. Cancelled orders create bookkeeping and labor costs to process that cancelled order along with postage or credit card fees to reprocess credits. 

Again, our poultry pricing is not formulated for a canceled order cost. We do make exceptions for the fee for emergencies and will move a ship date to another date; however, every effort should be made to be prepared to receive your chicks on your given date.