chickencoopcompany

 Expert answers for all your chicken coop questions! Find step-by-step guides, troubleshooting tips, and product support. From DIY builds to maintenance, our Help Center has everything you need for happy, healthy hens.

Chicken Coop Help Center | FAQs, Guides, and Expert Support

How do I track my order?

Do you offer free shipping?

What are the Box Dimensions for Shipping

Do you offer expedited shipping?

How long does delivery take?

Missing a box

Received the wrong box

Shipping and Delivery

How do I cancel my order?

Do you offer refunds or exchanges?

When will I get my refund?

Returns and Cancellations

Assembly Instructions

Is it ok to paint the coop and run?

What if I am missing a part?

Does each coop come with a water or solvent based stain on it?

How can I secure my coop against strong winds?

Assembly

What type of wood do you use for your coops and run extensions

Does the Auto Door fit on the Leghorn Coop

How do I maintain my Chicken Coop over time

Can I buy spare parts if I need them in the future?

Can I see the chicken coop in my yard before I buy it

What is the best placement for a chicken coop in my yard?

What is the maximum number of chickens that can fit into the Leghorn Coop?

What is included in the Predator Protection Kit?

Chicken Coop Questions

Do you offer sales or coupons

Do You Sell to Schools or Organizations

Do you offer a Military discount?

How do I apply promo/discount codes?

Do nonprofit schools have to pay taxes on orders?

General Questions

What Is The Cost For Marek's Vaccination?

Am I Responsible For The Chicks

What Should I Do To Prepare For the Chick's Arrival?

What Do I Do In the First 24 Hours After the Chicks Arrive?

Is There A Guarantee Of Safe And Timely Delivery?

Is There A Guarantee That Covers Mortality or Morbidity After Safe And Timely Delivery?

How Do You Ship Chicks In the Mail?

Where Can We Ship Live Chicks?

How Much Does Shipping Cost?

Am I Guaranteed To Get The Chicks That I Ordered?

Can I Make Changes Or Additions To Existing Live Poultry Orders?

Will I Be Notified If My Shipment Has To Be Delayed For Some Reason?

What If My Chicken Doesn't Look Exactly Like The Picture On The Website?

Am I Guaranteed To Get The Gender I Selected?

What If I Received Fewer Chicks Than I Ordered?

What If I Need To Cancel My Live Poultry Order

If I Order A Blue Am I Guaranteed A Blue?

Will My Selected Hatch Date Ever Change?

Should I Use A Heat Bulb Or A Heat Plate?

Does Pricing For Live Chicks Change Over Time?

Where Are The Chicks Hatched?

Why Don't You Sell Chicks Year Round?

How Fast Do You Process Refunds For Live Poultry?

Are Live Poultry Shipped With Heat Packs?

Why Am I Seeing “The Chicks In Your Order Do Not Have A Common Hatch Date Available”?

Live Poultry

How do I get the warranty?

Can I buy the warranty after I’ve already purchased my coop and/or run?

What’s covered under the warranty?

What’s not covered under the warranty?

What’s considered “storm damage”?

How do I submit a warranty claim?

How do I claim my free quart of Sherwin-Williams stain?

What if I don’t have a Sherwin-Williams nearby?

Do I need to stain my coop and/or run every year?

Can you still help if it’s not covered by warranty?

Warranty

From tracking your order to delivery timelines - plus what to do if something’s missing or not quite right.

Need to change your mind? Here’s how to cancel, exchange, or get a refund, and what to expect along the way.

Step-by-step instructions, tips, and tricks for putting your coop and/or run together — plus answers to common setup questions.

All about our coops and runs - from materials and sizing to add-ons, maintenance, and how to see one before you buy.

A little bit of everything - discounts, school sales, and other helpful info.

Get expert answers to your live poultry questions. Learn everything about live chick ordering, shipping and care from our experts.

Learn what’s covered, how to make a claim, and how to keep your coop and/or run in tip-top shape for years to come.

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