Once your order ships, you’ll receive a shipping confirmation email with your tracking information. Please note: tracking details don’t always appear instantly. It can take up to 24 hours for the tracking number to become active in the carrier’s syst

Once your order ships, you&#x2019;ll receive a shipping confirmation email with your tracking information.Please note: tracking details don&#x2019;t always appear instantly. It can take up to 24 hours for the tracking number to become active in the carrier&#x2019;s system. If you don&#x2019;t see updates right away, don&#x2019;t worry - that&#x2019;s completely normal. Often, the carrier won&#x2019;t provide an Estimated Delivery Date until the package reaches its first distribution hub.We promise it&#x2019;s on the move, even if it hasn&#x2019;t started &#x201C;tracking&#x201D; just yet.<hr data-start="699" data-end="702" style=" text-decoration: none;"><h2 id="which-carrier-will-deliver-my-order">Which Carrier Will Deliver My Order?</h2>We ship with different carriers depending on what you ordered:<ul data-start="829" data-end="965" style=" text-decoration: none;"><li data-start="829" data-end="876">FedEx - Most chicken coops and runs</li><li data-start="877" data-end="928">UPS or USPS - Smaller items and accessories</li><li data-start="929" data-end="965">USPS - Live chick deliveries</li></ul>If your order includes multiple items, they may ship separately and arrive on different days. This is normal and helps get everything to you as quickly as possible.<hr data-start="1133" data-end="1136" style=" text-decoration: none;"><h2 data-start="1138" data-end="1168" style=" text-decoration: none;" id="fedex-orders-coops--runs">FedEx Orders (Coops &amp; Runs)</h2>If your order includes multiple items (or a coop or run that ships in multiple boxes), FedEx will assign:<ul data-start="829" data-end="909" style=" text-decoration: none;"><li data-start="829" data-end="862">One primary tracking number</li><li data-start="863" data-end="909">Additional tracking numbers for each package</li><li data-start="863" data-end="909">Typical delivery timeframe 3-5 days</li></ul>To view all tracking numbers, visit the FedEx tracking page and click the link that says:&#x201C;Shipment is 1 of X pieces&#x201D;This will expand the full list so you can keep tabs on every box and make sure nothing flies the coop.<hr><h2 data-start="1522" data-end="1558" style=" text-decoration: none;" id="isPasted">UPS &amp; USPS Orders (Smaller Items)</h2>Smaller items like accessories usually ship in one package, but occasionally may arrive separately if ordered with a larger item. The typical delivery timeframe is 3-5 days.Tracking will update once the package reaches its first processing facility.<hr data-start="1139" data-end="1142" style=" text-decoration: none;"><h2 data-start="1144" data-end="1186" style=" text-decoration: none;" id="freight-orders-brahma-coop-deliveries">Freight Orders (Brahma Coop Deliveries)</h2>Our Brahma Coop ships via freight due to its size.Freight shipments operate a little differently:<ul data-start="1293" data-end="1458" style=" text-decoration: none;"><li data-start="1293" data-end="1338">Tracking may take a bit longer to populate.</li><li data-start="1339" data-end="1382">These deliveries require a signature.</li><li data-start="1383" data-end="1458">The carrier will contact you directly to schedule a delivery appointment.</li><li>Typical delivery timeframe 5-8 days</li></ul>Because these are larger deliveries, transit times and tracking updates can move at a slightly slower pace - but rest assured, your coop is on its way.<hr data-start="1752" data-end="1755" style=" text-decoration: none;" id="isPasted"><h2 data-start="1757" data-end="1786" style=" text-decoration: none;" id="usps-live-chick-deliveries">USPS Live Chick Deliveries</h2>Live chicks ship via USPS and are sent Priority Mail for the fastest possible delivery.You will receive tracking information once they ship, and they will be delivered to the post office that services your address. Your local post office will call you for pickup once they arrive. The typical delivery timeframe is 2-3 days.

How do I track my order?

Yes - we offer free shipping on all orders (excluding live poultry) within the contiguous United States. At this time, we’re unable to ship orders directly outside of the contiguous United States. If you need an order delivered to Alaska, Hawaii, a U

Yes - we offer free shipping on all orders (excluding live poultry) within the contiguous United States.<ul><li data-start="354" data-end="450">That includes all 48 mainland states. It does not include Alaska, Hawaii, or U.S. territories.</li></ul>At this time, we&#x2019;re unable to ship orders directly outside of the contiguous United States. If you need an order delivered to Alaska, Hawaii, a U.S. territory, or internationally, you&#x2019;re welcome to use a third-party freight forwarding or shipping service to complete delivery.If you plan to arrange forwarding, you may find this article helpful for box dimensions and shipping details: &#x1F449; <a href="https://chickencoopcompany.gorgias.help/en-US/what-are-the-box-dimensions-for-shipping-7939760" target="_blank" rel="noopener noreferrer">What Are the Box Dimensions for Shipping?</a><hr data-start="888" data-end="891">Live poultry require specialized handling and expedited transport, so there is a $70 shipping fee per order.This fee helps cover Priority shipping and ensures your birds arrive safely and as quickly as possible.

Do you offer free shipping?

The box dimensions are as follows. Coop Box 1 of 2: 48 x 30 x 8 in - 59 lbs. Coop Box 2 of 2: 48 x 32 x 8 in - 49 lbs. Run Box 1 of 1: 41 x 32 x 12 in - 62 lbs. 3 ft Run Extension Connector Box 1 of 1: 31 x 14 x 3 in - 7 lbs. Run Roof Box 1 of 1: 39

The box dimensions are as follows.&#xA0;<h2 data-start="231" data-end="241" style=" text-decoration: none;" id="isPasted">Leghorn Coop</h2><h3 id="coop">Coop</h3><ul data-start="243" data-end="507" style=" text-decoration: none;"><li data-start="243" data-end="291">Coop Box 1 of 2: 48 x 30 x 8 in - 59 lbs</li><li data-start="292" data-end="340">Coop Box 2 of 2: 48 x 32 x 8 in - 49 lbs</li></ul><h3 id="run-extension">Run Extension</h3><ul data-start="243" data-end="507" style=" text-decoration: none;" id="isPasted"><li data-start="341" data-end="391">Run Box 1 of 1: 41 x 32 x 12 in - 62 lbs</li><li data-start="392" data-end="461">3 ft Run Extension Connector Box 1 of 1: 31 x 14 x 3 in - 7 lbs</li></ul><h3 data-start="394" data-end="461" id="roof">Roof</h3><ul><li data-start="462" data-end="507">Run Roof Box 1 of 1: 39 x 36 x 3 in - 43 lbs</li></ul><hr><h2 data-start="514" data-end="526" style=" text-decoration: none;" id="orpington-coop">Orpington Coop&#xA0;</h2><h3 id="coop-1">Coop</h3><ul data-start="538" data-end="627" style=" text-decoration: none;"><li data-start="538" data-end="582">Coop Box 1 of 2:&#xA0;48 x 31 x 6 in - 54 lbs</li><li data-start="583" data-end="627">Coop Box 2 of 2:&#xA0;44 x 32 x 7 in - 56 lbs</li></ul><h3 data-start="514" data-end="526" style=" text-decoration: none;" id="isPasted">Run</h3><ul data-start="538" data-end="627" style=" text-decoration: none;"><li data-start="538" data-end="582">Run Box 1 of 1:&#xA0;41 x 32 x 12 in - 62 lbs</li></ul><h3 data-start="514" data-end="526" style=" text-decoration: none;" id="isPasted">Walk-In Run</h3><ul data-start="712" data-end="888" style=" text-decoration: none;"><li data-start="712" data-end="752">Walk-In Run Box 1 of 3: 39 x 26 x 14 in - 44 lbs</li><li data-start="753" data-end="793">Walk-In Run Box 2 of 3: 43 x 32 x 10 in - 62 lbs</li><li data-start="794" data-end="833">Walk-In Run Box 3 of 3: 41 x 37 x 4 in - 32 lbs</li></ul><h3 data-start="514" data-end="526" style=" text-decoration: none;" id="isPasted">Walk-In Run Roof</h3><ul data-start="712" data-end="888" style=" text-decoration: none;"><li data-start="834" data-end="888">Walk-In Run Roof Box 1 of 1:&#xA0;47 x 33 x 3 in - 51 lbs</li></ul><h3 data-start="514" data-end="526" style=" text-decoration: none;" id="isPasted">Brahma Run</h3><ul data-start="913" data-end="1072" style=" text-decoration: none;"><li data-start="913" data-end="952">Brahma Run Box 1 of 4: 39 x 28 x 1 in - 63 lbs</li><li data-start="953" data-end="992">Brahma Run Box 2 of 4: 41 x 36 x 7 in - 34 lbs</li><li data-start="993" data-end="1032">Brahma Run Box 3 of 4: 40 x 38 x 5 in - 32 lbs</li><li data-start="1033" data-end="1072">Brahma Run Box 4 of 4: 41 x 38 x 6 in - 44 lbs</li></ul><hr data-start="1074" data-end="1077" style=" text-decoration: none;"><h2 data-start="503" data-end="526" style=" text-decoration: none;" id="isPasted">Rhode Island</h2><h3 id="coop-2">Coop</h3><ul><li data-start="1106" data-end="1146" id="isPasted">Coop Box 1 of 4:&#xA0;49 x 28 x 10 in - 77 lbs</li><li data-start="1147" data-end="1186">Coop Box 2 of 4: 45 x 37 x 4 in - 29 lbs</li><li data-start="1187" data-end="1226">Coop Box 3 of 4: 43 x 33 x 7 in - 44 lbs</li><li data-start="1227" data-end="1266">Coop Box 4 of 4: 44 x 40 x 2 in - 23 lbs</li></ul><h3 data-start="1079" data-end="1094" style=" text-decoration: none;" id="run">Run</h3><ul data-start="1106" data-end="1266" style=" text-decoration: none;"><li data-start="1106" data-end="1146" id="isPasted">Run Box 1 of 1: 52 x 39 x 11 in - 85 lbs</li></ul><h3 data-start="1108" data-end="1146" id="run-roof">Run Roof</h3><ul data-start="1286" data-end="1424" style=" text-decoration: none;"><li data-start="1333" data-end="1374">Run Roof Box 1 of 1: 39 x 36 x 3 in - 43 lbs</li><li data-start="1375" data-end="1424">Run Roof Trim Box 1 of 1:&#xA0;39 x 5 x 3 in - 8 lbs</li></ul><h3 data-start="1426" data-end="1442" id="walk-in-run">Walk-In Run</h3><ul data-start="1443" data-end="1619" style=" text-decoration: none;"><li data-start="1443" data-end="1483">Walk-In Run Box 1 of 3: 39 x 26 x 14 in - 44 lbs</li><li>Walk-In Run Box 2 of 3: 43 x 32 x 10 in - 62 lbs</li><li>Walk-In Run Box 3 of 3:&#xA0;41 x 37 x 4 in - 32 lbs</li></ul><h3 id="walk-in-run-roof">Walk-In Run Roof</h3><ul data-start="1443" data-end="1619" style=" text-decoration: none;"><li data-start="1565" data-end="1619">Walk-In Run Roof Box 1 of 1:&#xA0;47 x 33 x 3 in - 51 lbs</li></ul><h3 data-start="1621" data-end="1643" id="brahma-run">Brahma Run</h3><ul data-start="1644" data-end="1803" style=" text-decoration: none;"><li data-start="1644" data-end="1683">Brahma Run Box 1 of 4: 39 x 28 x 1 in - 63 lbs</li><li data-start="1684" data-end="1723">Brahma Run&#xA0;Box 2 of 4: 41 x 36 x 7 in - 34 lbs</li><li data-start="1724" data-end="1763">Brahma Run&#xA0;Box 3 of 4: 40 x 38 x 5 in - 32 lbs</li><li data-start="1764" data-end="1803">Brahma Run&#xA0;Box 4 of 4: 41 x 38 x 6 in - 44 lbs</li></ul><hr data-start="1805" data-end="1808" style=" text-decoration: none;"><h2 data-start="1810" data-end="1819" style=" text-decoration: none;" id="brahma">Brahma</h2><h3 data-start="1821" data-end="1830" id="coop-3">Coop</h3><ul data-start="1831" data-end="1951" style=" text-decoration: none;"><li data-start="1831" data-end="1871">Coop Box 1 of 3: 62 x 38 x 8 in - 104 lbs</li><li data-start="1872" data-end="1911">Coop Box 2 of 3: 56 x 39 x 7 in - 78 lbs</li><li data-start="1912" data-end="1951">Coop Box 3 of 3: 59 x 51 x 4 in - 72 lbs</li></ul><h3 data-start="1953" data-end="1969" id="walk-in-run-1">Walk-In Run</h3><ul data-start="1970" data-end="2146" style=" text-decoration: none;"><li data-start="1970" data-end="2010">Walk-In Run Box 1 of 3:&#xA0;39 x 26 x 14 in - 44 lbs</li><li>Walk-In Run Box 2 of 3:&#xA0;43 x 32 x 10 in - 62 lbs</li><li>Walk-In Run Box 3 of 3: 41 x 37 x 4 in - 32 lbs</li></ul><h3 id="walk-in-run-roof-1">Walk-In Run Roof</h3><ul data-start="1970" data-end="2146" style=" text-decoration: none;"><li data-start="2092" data-end="2146">Walk-In Run Roof Box 1 of 1:&#xA0;47 x 33 x 3 in - 51 lbs</li></ul><h3 data-start="2148" data-end="2163" id="brahma-run-1">Brahma Run</h3><ul data-start="2164" data-end="2323" style=" text-decoration: none;"><li>Brahma Run&#xA0;Box 1 of 4: 39 x 28 x 1 in - 63 lbs</li><li>Brahma Run&#xA0;Box 2 of 4:&#xA0;41 x 36 x 7 in - 34 lbs</li><li>Brahma Run&#xA0;Box 3 of 4:&#xA0;40 x 38 x 5 in - 32 lbs</li><li>Brahma Run&#xA0;Box 4 of 4:&#xA0;41 x 38 x 6 in - 44 lbs</li></ul>

What are the Box Dimensions for Shipping?

Carrier: FedExDelivery Timeframe: 3-5 business days. Models:. Carrier: Freight (palletized shipment)Delivery Timeframe: 5-9 business days. Carrier: FedEx, UPS or USPSDelivery Timeframe: 3-5 business days. Carrier: USPS Priority MailDelivery Timeframe

<h2 data-start="194" data-end="217" style=" text-decoration: none;" id="isPasted">Most Coops &amp; Runs</h2>Carrier: FedEx Delivery Timeframe: 3-5 business daysModels:<ul><li data-start="284" data-end="353" style=" text-decoration: none;">Leghorn Cottage</li><li data-start="284" data-end="353" style=" text-decoration: none;">Orpington Lodge</li><li data-start="284" data-end="353" style=" text-decoration: none;">Rhode Island Coop</li><li data-start="284" data-end="353" style=" text-decoration: none;">All Runs</li></ul><hr data-start="355" data-end="358" style=" text-decoration: none;"><h2 data-start="360" data-end="377" style=" text-decoration: none;" id="brahma-coop">Brahma Coop</h2>Carrier: Freight (palletized shipment) Delivery Timeframe: 5-9 business days<hr data-start="583" data-end="586" style=" text-decoration: none;"><h2 data-start="588" data-end="621" style=" text-decoration: none;" id="smaller-items--accessories">Smaller Items &amp; Accessories</h2>Carrier: FedEx, UPS or USPS Delivery Timeframe: 3-5 business days<hr data-start="871" data-end="874" style=" text-decoration: none;"><h2 data-start="876" data-end="903" style=" text-decoration: none;" id="live-poultry-deliveries">Live Poultry Deliveries</h2>Carrier: USPS Priority Mail Delivery Timeframe: 2-3 days

How long does delivery take?

If you’re missing a box from your order, don’t worry - it’s very likely still on its way. If you’re missing one of the coop boxes, the remaining box is typically delivered the next business day. Some accessories may ship separately and arrive on diff

If you&#x2019;re missing a box from your order, don&#x2019;t worry - it&#x2019;s very likely still on its way.If you&#x2019;re missing one of the coop boxes, the remaining box is typically delivered the next business day.Some accessories may ship separately and arrive on different days - this is completely normal.<hr>If it&#x2019;s been more than a couple of days and you&#x2019;re still missing something, just reach out. We&#x2019;re happy to take a look and make sure everything is headed your way.

Missing a box

If it looks like you may have received the wrong box, please do not open it or remove the pieces to check. You can confirm whether it’s correct by:. Checking the product name on the front of the box. Confirming the box number, such as “Box 1 of 2” or

If it looks like you may have received the wrong box, please do not open it or remove the pieces to check.You can confirm whether it&#x2019;s correct by:<ul data-start="301" data-end="558" style=" text-decoration: none;"><li data-start="301" data-end="419">Checking the product name on the front of the box</li><li data-start="420" data-end="558">Confirming the box number, such as &#x201C;Box 1 of 2&#x201D; or &#x201C;Box 1 of 1.&#x201D; This tells you whether additional boxes are expected for that item.</li></ul>For example, if you received two boxes labeled &#x201C;Box 2 of 2&#x201D; for the same product, that likely means there was a mix-up.<hr>If that happens, please contact us right away so we can get you taken care of!

Received the wrong box

chickencoopcompany

From tracking your order to delivery timelines - plus what to do if something’s missing or not quite right.

Shipping and Delivery

How do I cancel my order?

Do you offer refunds or exchanges?

When will I get my refund?

Returns and Cancellations

Is it ok to paint the coop and run?