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What If I Received Fewer Chicks Than I Ordered?Updated 4 months ago

If losses should occur in shipment and you do receive fewer live birds than you ordered, we will make an adjustment by refunding poultry, not including shipping and handling. We often place extra chicks of same/like breed and gender you ordered in each box to help fulfill this guarantee. 

Please report your loss in our online loss reporting system (LINK COMING SOON). We’ll walk you through exactly how to do it. 

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